What happened: After the airline failed to assist him in retrieving his missing luggage, a Bengaluru man named Nandan Kumar, a software engineer according to his Twitter account, hacked the airline IndiGo’s website. Details: Kumar was travelling from Patna to Bangalore, India, on an IndiGo flight where his luggage was accidentally exchanged with another passenger. He further shared the story on Twitter about how he was able to retrieve his bags while also pointing out the IndiGo website’s security weaknesses. Here’s how it went: “My luggage was swapped with another traveller, it was an honest mistake because the bags were identical except for some differences,” Kumar wrote in a tweet. “He claimed that when he got home, that’s when he realised as his wife pointed out that the bag didn’t seem like theirs because they don’t use key-based locks, “I called the customer service number and followed all of the procedures to find my luggage, after the call was unsuccessful, the agent informed me that they will contact back as soon as they were able to reach the other party,” Kumar continued. Hacking procedure: “I started digging through the IndiGo website, trying several techniques like check-in, amend booking, and update contact to see if I could retrieve the co passenger’s PNR, which was written on the bag tag, in hopes of acquiring his address or number,” the software engineer explained. What happened next: “I pressed the F12 key on my PC keyboard to launch the IndiGo developer interface and started the complete check in sequence with network log record on,” Mr Kumar was then able to get the email address and phone number of the other person as he also criticised the airline website security loopholes.